Privacy Policy

This Privacy Policy sets out the data processing practices in relation to personal information and data which is collected, stored and retained through the use of this website and any other electronic communications by Sharegain Ltd. (“Sharegain”, “us” or “we“).

Protecting your data, privacy and financial details is very important to us. We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full market value from our services and other products and services we may be able to market to you. When we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy statement.

 

We may collect and process the following data about you

  1. Information you give us
    We collect information from you when (a) you provide us with information through an online registration form or by corresponding with us by phone, email or otherwise. This includes, but is not limited to, information you provide when using our website, use our services or when you report a problem with our website; and (b) when you send us information for analysis, including lists of securities and transactions. Furthermore, we may collect other identifiable Information such as your full name, gender, address, date of birth, identification number, passports, identity card, driver’s license, social security number and/or other identification number and your payment means such as your credit card, e-wallet, bank account details etc. We may also need to evaluate your investing experience, average annual income, estimated net worth, estimated value of your portfolio and make an assessment about whether our services are appropriate for you. 

  2. Information we collect about you
    With regards to each of your visits to our website we may automatically collect the following information (a) technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug in types and versions, operating system and platform and use of cookies; and (b) information about your visit, including the full uniform resource locator (URL) click stream to, through and from our website (including data and time); what you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs), and methods used to browse away from the page and any phone number used to call our customer service number. 

  3. Information we receive from a third party
    We may receive information from the banks and other financial institutions you are using to manage or hold your investments. We are also working closely with third parties (including, for example, business partners, sub-contractors and service providers) and may receive information about you from them.

Use of information collected
Sharegain uses your personal details and information from our website for the purpose of (a) satisfying regulatory and legal requirements; (b) providing and personalising our services to ensure that our offering is tailored to your needs and interests as much as possible; (c) as a reference tool or general resource for analysis purposes; and (d) to provide you with information about current and future products and services. We keep your information for a reasonable period for these purposes. 

Should you ever deactivate your account with us, we will keep your information on file, but only use it to: 

  • comply with regulatory requirements;
  • contact you occasionally with the option to reactivate your account; and 
  • use your anonymised data for statistical purposes.

We may use the information you provide us to send you SMS or email communications for you to view.

By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring of your information, for the above purposes, to countries or jurisdictions, which may not provide the same level of data protection as your country of residency.

Sharing information
We may share your personal information with any member of our group, which means our subsidiaries and affiliates.
We may need to share your information with our service providers and agents. Generally, we require that third party organisations who handle or obtain personal information as service providers acknowledge its confidentiality and undertake to respect an individual's right to privacy and comply with Data Protection principles including this Policy.

We do not disclose or share Information about any of our users (whether active or inactive) to any affiliated third parties or non-affiliated third parties other than in the manner and to the entities set forth below:

  • To service providers for the purpose of opening, operating and servicing your account. Such service providers may include attorneys, accountants, auditors, financial and other professionals, whether within or outside the European Economic Area. Such Personally Identifiable Information may also be used for marketing purposes, or to conduct market research for us or other companies in our group that may use the personal data to bring to your attention products and services that may be of interest to you and also to assist in the efficient provision of our services to you. 
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and any other documents referred to on it; or to protect the rights, property, or safety of Sharegain, our users, or others. 
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • We may also use and disclose information in aggregate (so that no individual is identified) for marketing and strategic development purposes.

By providing us with your personal information you consent to our transferring of your information, for the above purposes, to countries or jurisdictions, which may not provide the same level of data protection as your country of residency.

 

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of information on an international basis, which is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any such transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. Therefore, by browsing the website and communicating electronically with us, you acknowledge and agree to Sharegain processing personal information in this way. 

Use of cookies

Cookies are small files that collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited. For further information visit www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information please see our Cookie policy.

Where we store your personal data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who works for us or for one of our service providers. Such staff maybe engaged in, among other things, the fulfilment of your securities’ loans, the processing of payment details to/from you and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any transaction will be encrypted using Transport Layer Security (TLS). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We restrict access of your personal information to those employees of Sharegain who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.

Subject access rights

Depending on applicable laws, you may have the right to access information held about you. Your right of access can be exercised in accordance with the relevant data protection legislation. Any access request will be subject to a fee to meet our costs in providing you with details of the information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Harella House, 90-98 Goswell Road, London EC1V 7DF or send us an email to: privacy@sharegain.com. Information on the Data Protection Act 1998 can also be found on the Information Commissioner's website at http://www.ico.org.uk.

If you have provided your personal details with us and you wish to change your preferences please inform us at the email or address provided above.

Alternatively, you may opt-out of receiving additional information from Sharegain or related 3rd parties at any time by sending us an email to privacy@sharegain.com , by calling us on (+44-20-3588-0357) or by writing to us at the address provided above.

All other requests concerning your personal information or any queries with regard to these practices please contact us at privacy@sharegain.com

 

Other websites

Our website may contain links to other websites which are outside the control of Sharegain and are not covered by this Privacy Policy. If you follow a link to any of these websites, please note that these websites may collect data from you according to their own privacy policies and that we do not accept any responsibility or liability for these policies. You should exercise caution and check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are in agreement with any changes. This policy is effective from October 01, 2016.

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