Open Positions

Head of Relationship Management

London, UK

Job description

Sharegain is looking for a head of relationship management to strengthen and deepen relationships with our fast-growing client-base. At Sharegain, we’re transforming the securities lending market. We’re building a world where every financial institution, regardless of size or resources, can benefit from lending their stocks, bonds and ETFs. The Head of RM will have a critical role in bringing this vision to life. Our clients come from a number of different verticals – from asset managers, to custodian banks, asset aggregators, private banks and financial conglomerates.

In this role, you will be responsible for:

  • Developing and implementing a strategic plan for our relationship management approach. 
  • Acting as a consultant to our clients, advising decision makers on how they can use securities lending to achieve their goals. 
  • Anticipating and resolving client issues and be the ultimate escalation point for client satisfaction. 
  • Acting as the client advocate within Sharegain. 
  • Tracking customer progress against goals and report proactively on their securities lending activity.

The successful candidate will have:

  • A customer-centric mindset and human-2-human approach. 
  • A detail-oriented approach with excellent account management, time management and problem solving skills. 
  • Experience navigating complex organisations with multiple stakeholders. 
  • Capital markets experience and a familiarity with securities lending. This is essential for this role. 

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With securities lending, as with other investment activities, your capital may be at risk.

Sharegain Ltd. is registered in England and Wales (no. 09600298) and is authorised and regulated by the Financial Conduct Authority (no. 730395).
*This website is directed exclusively at and intended to be used only by professional investors and retail investors with direct holdings in stocks, bonds and ETFs in excess of £500,000. Our website is not directed at any person or institution where (by reason of nationality, residence or otherwise) the availability of our website or securities lending in general is prohibited. The material on this website is for general information and should not be considered as investment advice or solicitation to be involved in securities lending or to use one of Sharegain’s services. Securities lending involves risks and we have not and will not assess whether our service is appropriate for you. If you decide to lend your securities, your capital may be at risk. Please consult professional advisors if you are in any doubt as to whether the service would be beneficial for you or whether you require any consent or need to observe any formalities, before deciding to engage in securities lending.
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